Delivery

At CaterEq, we offer different delivery options so you can be in charge of when you will receive your order.

Our Delivery Rules

Please ensure you read and understand our delivery rules before ordering from CaterEq:

Delivery is made kerbside only. Please note that the drivers do not unpack or position goods.
Please carefully check the goods by unpacking them before signing for the delivery.
If you find any damages please refuse the delivery and we will exchange your product.
If you sign for the delivery, this means you are accepting it and the insurance policy will not cover the transport damages you will want want to claim. Therefore once the delivery document is signed, we will not accept any responsibility for the transport damages and we will not be able to exchange the product or provide a refund.
All items on our website are in stock unless stated.

Fixed Rate Free Shipping

We operate on a free shipping policy on all orders over £79, regardless of your location within the UK apart from the below mentioned locations.

Northern Ireland/Scotland/Scottish Highlands/Scottish Isles/Isle of Man/Isle of Wight

Our delivery options are based on the value of your order. There are 2 delivery options available for Northern Ireland/Scotland/Scottish Highlands/Scottish Isles/Isle of Man/Isle of Wight:

Shipping will take around 3 - 5 working days for delivery, when the product is in stock.
Fixed Rate Shipping costs are based on the value of your order (including VAT) and are calculated on the payment page based on the value/size of the order and the post code and/or delivery restrictions that may apply.
For Northern Ireland XI-EORI/EORI NUMBERS An EORI (Economic Operator Identification Number) is a unique number that identifies a trader with Customs. It is required on customs exit and entry documents to ensure goods can be processed – plus other Customs communications, if this cannot be provided after purchase charges laid out in our terms and conditions are chargeable. PALLET DELIVERIES ONLY to Northern Ireland.

Channel Islands

Our delivery options are based on the value of your order. There are 2 delivery options available for the Channel Islands:

Shipping will take around 3 - 5 working days for delivery, when the product is in stock.
Fixed Rate Shipping costs are based on the value of your order (including VAT) and are calculated on the payment page based on the value/size of the order and the post code and/or delivery restrictions that may apply.

Any questions?

Feel free to contact us if you have any other questions that aren't covered by the contents of this page.