Order Tracking

At CaterEq, we want you to stay informed about your order every step of the way. This page explains how to track your order and what to do if you have not received your tracking details.

How to Track Your Order

• Once your order has been dispatched, you will receive a dispatch confirmation email.
• If the courier provides tracking information, this email will include a tracking number and link to the courier’s tracking page.
• For pallet deliveries, tracking numbers may not always be available. In these cases, our customer service team will contact you with delivery details directly.

Carriers We Use

• We work with reputable UK courier and pallet delivery companies to ensure safe and reliable shipping.
• The courier used may vary depending on the size, weight, and destination of your order.

Didn’t Receive Tracking Information?

• Please allow up to 24 hours after dispatch for tracking details to be generated.
• If you have not received a tracking number or delivery update within this time, please check your email inbox and spam/junk folder.
• If you still haven’t received your tracking details, please contact our customer support team.

Contact for Order Tracking

If you need help tracking your order or arranging delivery, please contact us:

Email: support@catereq.co.uk

Phone: +44 1443 584112