Payment Policy

At CaterEq, we aim to make the payment process straightforward and transparent. This Payment Policy outlines the methods we accept, when payment is taken, and important information about pricing and security.

1. Accepted Payment Methods

• Visa (credit & debit)
• Mastercard (credit & debit)
• Bank Transfer (details provided at checkout or upon request)

We do not currently accept PayPal, American Express, or buy-now-pay-later schemes.

2. When Payment Is Taken

• All orders must be paid in full before dispatch.
• Your order will only be processed once payment has cleared in our account.
• Bank transfers may take longer to process; please allow additional time before dispatch.

3. Pricing & VAT

• All prices on our website are shown exclusive of VAT unless otherwise stated.
• VAT will be added at the checkout at the applicable UK rate.
• Quotations provided by our sales team are valid for 14 days unless otherwise stated.

4. Credit Terms

• CaterEq does not offer credit accounts.
• All sales are on a payment-upfront basis.
• Bulk order discounts may be available on request, but no trade credit facilities are currently offered.

5. Security & Fraud Prevention

• For security purposes, we may carry out credit or security checks before accepting an order.
• We reserve the right to refuse or cancel orders where payment cannot be verified.
• CaterEq is PCI DSS compliant, and all card transactions are processed securely through our payment gateway.

6. Failed or Rejected Payments

• If a payment fails or is declined by your bank, the order will not be processed until a valid payment is received.
• Customers are responsible for ensuring their payment details are correct at checkout.

7. Contact

If you have any questions about payments, please contact our team:

Email: support@catereq.co.uk

Phone: +44 1443 584112

Address: Unit 37 Abergorki Industrial Estate, CF42 6DL Treorchy, Wale